bad services

BAD service, very bad. we downgraded our account in May, June and July spoke to 4 different agents did the self service app after all that attempts the account is still not downgraded and today i spoke to them again after holding on for a hour they me that the decorders are not competable imagine that, they than downgraded the package but switch of the main decorder, dstv - mulitple choice really have time to play.