1 reviews | Active since Jan 2017
<p>Good Morning</p> <p> </p> <p>I am very unhappy with DSTV. I phoned them yesterday on the 25th of January 2017 as they have disconnect my decoder. I asked them please give me an amount that I need to pay for the decoder to be switch on and they said I need to pay 446.00 then it will be connect until the 1st. I went to pick n pay and pay 450.00 when I reach the house at 17h00 the decoder was still off I then called then at 18h00 ours then they said I need to pay 42 rand still before it will be switch on, the person that helped me the afternoon maybe made a mistake. she tried to connect it and it went off again and she connect it again and after 10 min it went off again as I told her I will pay 50 rand in the morning as I already went to pick n pay. I am very unhappy because I am sure they are going to charge me for connection fee 3 times and I am a very good customer I am so long with DSTV I had two decoders on my name and paid them every month. it is unacceptable really when you pay then 40 rand over the don’t say anything but just be short and they switch it off. if I did not pay anything I would understand but I paid what they told me to pay and then it still not connected. I really hope they can make me a happy customer in future as I am very disappointed</p> <p> </p> <p>kind regards</p> <p>Amanda</p> <p> </p>
Dear Amanda
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Amanda
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Amanda
We sincerely apologise for the frustration and inconvenience you have experienced with our service.
We confirm your service was only disconnected once and reconnection fee was only charged once, you might have experienced a technical error.
For that reason, we have reversed the reconnection fee charged, your account is up-to-date with a credit balance of R-3.97.
Should you need any further assistance, please feel free to contact us via ***.
Regards
Elna
Best regards,
Dear Amanda
We sincerely apologise for the frustration and inconvenience you have experienced with our service.
We confirm your service was only disconnected once and reconnection fee was only charged once, you might have experienced a technical error.
For that reason, we have reversed the reconnection fee charged, your account is up-to-date with a credit balance of R-3.97.
Should you need any further assistance, please feel free to contact us via ***.
Regards
Elna
Best regards,
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