BAD SERVICES

<p>We purchased a decoder and the installer came and left on the 15th of Dec 2016 . The installation was not done correctly and the dish fell down from the wall. We called the installer (Collen Connections ********** 747). The gentlemen who answered Collin was rough and unapologetic and even demanded that we pay him or he was only coming after 72 hours . This is from Thursday 15th December 2016. We called DSTV and not much assistance was received. Firstly this is unacceptable from both the installer and dstv. This installer is not qualified to do this work and one wonders if DSTV even checks the credibility and appropriate minimum required s****s of this installer. The customer care from the installer is the worst I have ever received. What happened to customer is the king concept at DSTV. I don’t think this installer deserves to be an ambassador for a brand like dstv . This does more damage to the reputation of the company than any good. Someone must surely investigate this installer and make sure the necessary action has been taken to remove him from the list of accredited installers. We are still waiting for him to come and sort us out since he already collected the installation voucher. This is seriously bad and I feel so cheated by this dstv system.</p>