Bad services
<p>Good Peter. Have been struggling with the bad services i recieve from multichoice since last year but worse part of it i called in last month on the 13 june to make a change of ownership amd even sent all the relevant documents need to do the change of ownership but to my surprise they send me different amounts to pay before they can change. The first amount qas R162 then later was R420 and i don't understand which one to pay but now to my surprise they deducted R1300 on the 28 and still haven't sort out the change of ownership and i went to the bank and reverse the money as you know they very quick to cut your line now they have disconnected my services and want me to pay but the mess they cause we have to suffer. Here are the reference numbers they send me ********** , ********** , ********** . Please Peter i trust and know that you can assist me as you did in the past. They services is so bad and i can't deal anymore. We have been punished for the wrong reasons and they enjoy our money and we suffer the incopetency of they employees who don't take they job and customers serious. I'm so furious to the core. If i had a choice i would have use another company but since i like them they ill-treated me. </p>
Dear Mr Barnard
Thank you for taking our call today.
As discussed, your change of ownership request has been processed.
Please make a manual payment for your DStv account to avoid the possible disconnection of service.
Once your two payments come back unpaid, the second residential account will be adjusted and cancelled.
Thank you once more for your time and patience whilst we resolve your query.
Please do notify us should you require any further assistance.
Kind regards
Dinah
Best regards,
Dear Mr Barnard
Thank you for taking our call today.
As discussed, your change of ownership request has been processed.
Please make a manual payment for your DStv account to avoid the possible disconnection of service.
Once your two payments come back unpaid, the second residential account will be adjusted and cancelled.
Thank you once more for your time and patience whilst we resolve your query.
Please do notify us should you require any further assistance.
Kind regards
Dinah
Best regards,
I would like to thank you Peter for your good services and actually responses, multichoice is useless without any doubt. I wish i never had an account with them.
I would like to thank you Peter for your good services and actually responses, multichoice is useless without any doubt. I wish i never had an account with them.
Dinah promised to rectify my account but because she just wanted me to write a good report about multichoice and i will not because they useless and never keep to they promise. So Dinah please keep you promises to yourself and believe your own lies and enjoy them. I paid you but you still have the nerve to suspend my services after promising you will sort out the issu.
Dinah promised to rectify my account but because she just wanted me to write a good report about multichoice and i will not because they useless and never keep to they promise. So Dinah please keep you promises to yourself and believe your own lies and enjoy them. I paid you but you still have the nerve to suspend my services after promising you will sort out the issu.
Hi again Peter
The problem i reported about multichoice is still on, my services are being suspended and put back every week since i reported the matter to you. I paid R804 on the 07/07/16 14:47:58 but since frim that day my services where suspended weekly and reconnecting again but it have a problem with it cause i use my airtime to call them again to ask why are they disconnecting my services byt all i hear from them is they sorry and i still owe them but if i ask what they not sure they have to send it to the debating department and get back to me but never they will rather reconnect me and next week do the same. I think i am a victim fir reporting them while paying my services and not enjoying any of my money. Please i need help really please Peter help.
Hi again Peter
The problem i reported about multichoice is still on, my services are being suspended and put back every week since i reported the matter to you. I paid R804 on the 07/07/16 14:47:58 but since frim that day my services where suspended weekly and reconnecting again but it have a problem with it cause i use my airtime to call them again to ask why are they disconnecting my services byt all i hear from them is they sorry and i still owe them but if i ask what they not sure they have to send it to the debating department and get back to me but never they will rather reconnect me and next week do the same. I think i am a victim fir reporting them while paying my services and not enjoying any of my money. Please i need help really please Peter help.
Dear Mr Barnard
Kindly accept our apology for the delayed response and the inconvenience caused.
We have reconnected your DStv service and manually adjusted your account.
Thank you for taking your time and bring this matter to our attention.
Please feel free to keep in touch with us should you require any further assistance.
Kind regards
Dinah
Best regards,
Dear Mr Barnard
Kindly accept our apology for the delayed response and the inconvenience caused.
We have reconnected your DStv service and manually adjusted your account.
Thank you for taking your time and bring this matter to our attention.
Please feel free to keep in touch with us should you require any further assistance.
Kind regards
Dinah
Best regards,