ML
Melza L
1 reviews | Active since Mar 2016
05 Mar 2016, 12:35
Bad Services
I am utterly dissipointed in the feedback I received from the customer care consultants.I was told the reason why I had to pay. twice is because the system gives you a grace period after you where suppose to be disconnected and now I have to pay. R350 and month end a R1075.<br> <br> I complaint and as feedback I was told the arrears is for being connected after being disconnected for payment.Does that make any sense.I also work in customer care and not once did I give such despicable feedback that sounds like a joke.<br> <br> So in actual fact you are implying that I connected myself after you disconnected me but I was never disconnected in the first place.I didn't even receive a message on my dstv that says you are in arrears or please pay this amount on that day. <br> <br> Your consultants are *********** in given correct feedback <br> <br> I want real and correct feedback and not the above nonsense.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
08 Mar 2016, 09:51Hello Suzygoody2shoes,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation, the problem is now resolved. Please refer to the amount discussed.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation, the problem is now resolved. Please refer to the amount discussed.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Best regards,
DStv (MultiChoice)'s reply08 Mar 2016, 09:51
Official
Hello Suzygoody2shoes,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation, the problem is now resolved. Please refer to the amount discussed.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation, the problem is now resolved. Please refer to the amount discussed.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Best regards,