Bad service...POOR service
i am just disgusted by the level of service you give to your customers. Since last month i have been experiencing an issue which none of you can rectify. I spoke to the following agents, Khanyo who reports to Zinhle (TL) Shohaiba Ally (Durban) {Bongeka Mazibuko who reports to Thando Magwaza (Durban) and Lukhona Rolobe who reports to Setu Dyantyie (PE) I have been **** to no one wants to assist me, i have been promised call backs. No one bothers to call me back. They will be quick in disconnecting services and not assist with the funds allocation as requested. This is utter nonsense, no one wants to take accountability for anything. If the services disconnect before my issue is resolved then its gonna be another issue and i will not be held accountable for reconnection fees. Can someone who knows their job assist me.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Who is attending to my query and when can i expect a resolution? As we speaking now i have been placed on hold by Lukhona Rolobe who is in your PE call centre who reports to Setu Dyantyie (PE) ive been on a call with them for over 1 hour and im on hold as they dont want to assist me. The call duration is exactly 1:29:40 odd seconds. im going to end this call and i expect someone to call me back with urgency since they are not willing to assist me.
Who is attending to my query and when can i expect a resolution? As we speaking now i have been placed on hold by Lukhona Rolobe who is in your PE call centre who reports to Setu Dyantyie (PE) ive been on a call with them for over 1 hour and im on hold as they dont want to assist me. The call duration is exactly 1:29:40 odd seconds. im going to end this call and i expect someone to call me back with urgency since they are not willing to assist me.