Bad service/No follow up/Incorrect billing

Spoke to Seabi at dstv and explained that i was billed on the incorrect date, as a result bank charged additional funds for debit order.. requested a copy of the call and advised it was escalated.Brayden Human called back and advised it will be investigated and i will receive a response, week later called and was again advised Brayden will call back. I want a copy of the call so I may go to consumer commission or obtain legal advise, not the first time I receive bad service from Multichoice