Bad service.......****mers

Bad service....****med my money 🤬🤬🤬 I ordered a Dstv remote control on the dstv multichoice website on the 6 of Nov 2025...till date I haven't received it.not even an sms to track order. When I call customer service *** they all hang up after hearing my query 🙆♀️🙆♀️🙆♀️🤬.what the heck 🤷♀️