bad service/insurance
I'm still complaining about the bad service and different story i get when i call the call centre regarding the balance due . it's second complain in 1 month . called to cancel the debit order and insurance but now they telling me i owe R110 for insurance but last time they said it for reconnection fee . PLEASE STOP SINGING THE DIFFERENT STORY > PLEASE REMOVE THE CHARGES FOR INSURANCE ON MY ACCOUNT
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Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
28 Jan 2020, 15:34 Dear Duduzile,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Jan 2020, 15:34
Official
Dear Duduzile,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
's updateReviewer Update
29 Jan 2020, 18:29I’m still waiting for your response, what **** service I’m getting from you guys even now explora recoding service still not working but I paid
's update29 Jan 2020, 18:29
Reviewer Update
I’m still waiting for your response, what **** service I’m getting from you guys even now explora recoding service still not working but I paid
DStv (MultiChoice)'s replyOfficial
31 Jan 2020, 10:11Dear Duduzile,
On behalf of MultiChoice, we would like to extend our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had, particularly the services you received from the consultants.
Kindly note, our records show that on 06-01-2020, you requested for your method of payment to be changed from debit order to cash, and this was done successfully, however we are having difficultly in our investigation locating the call or interaction of your request to cancel the insurance as well.
Notwithstanding your complaint, if you could perhaps provide a date range of this request, we would be more than willing to investigate further.
Furthermore, your PVR functions have now been activated and should be functional. The access fee for this, which will cover you till 27-02-2020 is R 64,00, which you can pay with 24hours.
You can further engage with us regarding this or any other matter, on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
Dstv: Hello Peter Team
On behalf of MultiChoice, we would like to extend our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had, particularly the services you received from the consultants.
Kindly note, our records show that on 06-01-2020, you requested for your method of payment to be changed from debit order to cash, and this was done successfully, however we are having difficultly in our investigation locating the call or interaction of your request to cancel the insurance as well.
Notwithstanding your complaint, if you could perhaps provide a date range of this request, we would be more than willing to investigate further.
Furthermore, your PVR functions have now been activated and should be functional. The access fee for this, which will cover you till 27-02-2020 is R 64,00, which you can pay with 24hours.
You can further engage with us regarding this or any other matter, on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Jan 2020, 10:11
Official
Dear Duduzile,
On behalf of MultiChoice, we would like to extend our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had, particularly the services you received from the consultants.
Kindly note, our records show that on 06-01-2020, you requested for your method of payment to be changed from debit order to cash, and this was done successfully, however we are having difficultly in our investigation locating the call or interaction of your request to cancel the insurance as well.
Notwithstanding your complaint, if you could perhaps provide a date range of this request, we would be more than willing to investigate further.
Furthermore, your PVR functions have now been activated and should be functional. The access fee for this, which will cover you till 27-02-2020 is R 64,00, which you can pay with 24hours.
You can further engage with us regarding this or any other matter, on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
Dstv: Hello Peter Team
On behalf of MultiChoice, we would like to extend our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had, particularly the services you received from the consultants.
Kindly note, our records show that on 06-01-2020, you requested for your method of payment to be changed from debit order to cash, and this was done successfully, however we are having difficultly in our investigation locating the call or interaction of your request to cancel the insurance as well.
Notwithstanding your complaint, if you could perhaps provide a date range of this request, we would be more than willing to investigate further.
Furthermore, your PVR functions have now been activated and should be functional. The access fee for this, which will cover you till 27-02-2020 is R 64,00, which you can pay with 24hours.
You can further engage with us regarding this or any other matter, on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
Dstv: Hello Peter Team
Best regards,