MM
Mmaphuti M
1 reviews | Active since Jul 2020
09 Mar 2024, 14:02
Bad service..for data please look for different service provider
I am so fed up with the bad n poor service i have been receiving this past weeks. Still no 400GB data for 2 months and i paid 900 Jan then 1200 Feb with 29 subscription and 400 gB data i dnt know its money for what now i request refung i get "sorry for delay in data allocations wait for 3 to 5 hours...till today 15 emails and 10 calls with 18 to 20 min holding Whatsapp texting and live chats...i literally made 100 enquiries..still no solution
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
09 Mar 2024, 14:59Hi Mmaphuti,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply09 Mar 2024, 14:59
Official
Hi Mmaphuti,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
MM
Mmaphuti M's updateReviewer Update
11 Mar 2024, 21:31I have tried to contact your agents on whatsapp live chats and emails and it seems like they put a red flag on my queries because all of them just dismiss me like i am owing or not a customer...
The amount i paid can be small to you but to me 1200 and 900 is a lot of money i need the service i paid for...now i cant even do research for my childs school work
The amount i paid can be small to you but to me 1200 and 900 is a lot of money i need the service i paid for...now i cant even do research for my childs school work
MM
Mmaphuti M's update11 Mar 2024, 21:31
Reviewer Update
I have tried to contact your agents on whatsapp live chats and emails and it seems like they put a red flag on my queries because all of them just dismiss me like i am owing or not a customer...
The amount i paid can be small to you but to me 1200 and 900 is a lot of money i need the service i paid for...now i cant even do research for my childs school work
The amount i paid can be small to you but to me 1200 and 900 is a lot of money i need the service i paid for...now i cant even do research for my childs school work
MM
Mmaphuti M's updateReviewer Update
18 Mar 2024, 16:15I got an email this morning saying my data has been activated ...i checked there was nothing i made several call to no help all i get sorry and escalation...and i was told i should also pay for the 3rd month even if i dnt get it then when it becomes fixed i will get 1200 gb imagine what do i do with that...
The agents woow they will never take you serious while you buy data to chat with them buy airtime and kept on hold for 15 to 25 minutes...
The agents woow they will never take you serious while you buy data to chat with them buy airtime and kept on hold for 15 to 25 minutes...
MM
Mmaphuti M's update18 Mar 2024, 16:15
Reviewer Update
I got an email this morning saying my data has been activated ...i checked there was nothing i made several call to no help all i get sorry and escalation...and i was told i should also pay for the 3rd month even if i dnt get it then when it becomes fixed i will get 1200 gb imagine what do i do with that...
The agents woow they will never take you serious while you buy data to chat with them buy airtime and kept on hold for 15 to 25 minutes...
The agents woow they will never take you serious while you buy data to chat with them buy airtime and kept on hold for 15 to 25 minutes...