BAD SERVICE, WORST CUSTOMER SERVICE

I am appalled with DSTV and their contact center. I had made a payment of R110.00(subscription) on Friday, 31 July 2020. Today(03/08/2020) morning my services were disconnected. I called the call centre, the consultant told me that no payment was reflecting.

So why does DSTV have a registered account with Capitec, if they going to take forever to allocate payment ? 2 days since I made payment and they don't know anything about it. DSTV is not like paying a clothing account, we pay early to avoid such.

Now I am told I have to pay a re connections fee cause my services were suspended, so now its my fault ?? Really ??

Moving forward, since I paid using an app, which I normally do, I cannot request proof of payment(maybe do not know how)as payment has already been made, DAYS AGO. When I asked if I could send a bank statement, I was told it needs to have that one transaction only, which is ridiculous. OK, so to avoid going back and forth, I go on their WhatApp ,they send me a link "Click this link to complete the payment safely: https://payat.io/dstv/***0?amount=16000" and I pay the R160.00, which obviously includes the R50 re connection fee.

After that another message comes through on WhatsApp saying I should pay R50, what the **** for ? I call, a very rude consultant who ended up dropping my call, says I made a payment of R110 and owe R50, now I am guessing that means 5 hours after they disconnected my services, they now pick up my Friday payment, and now do not pick up the R160.00 I paid directly from the 'payit' link

Furthermore, I would like to know why should I be penalized and charged R50.00 when I payed early, As soon as they trace the payment(which by the looks of it they have), my money should be allocated to my account. I paid the subscription again(R110.00) today, cause at least I know it will be allocated, so I would not have to pay next month, the R50 was so my services can be connected and then wait for Multichoice to fix this. But I want it back or rather I want it allocated to my account.

So next month, I will not be paying, then the following month I would be paying R60 adding to the R50 that would be left

I get paid on the 30th and make payment, where must I get the money to pay 5 days early so they can pick up my payment before the 3rd and therefore avoid my account being disconnected

I need to someone to call me so we can deal with this