Bad service with rude consultant

Very dissapointed in the rude service by a girl called zama who refused to assist me simply because I'm not the account holder. Iv called dstv million times and iv always been helped after I was asked security questions. We bought an explora which was installed and skmekne didn't do their job it was working pvr not activated and our extra view Chanel where off I had to call five times trying to sort out the mess that was created and I was told system is offline I called four days in a raw I was given same lame excuse what **** me off is dstv had no system what so ever to help people who called when their system was offline we waited a week to have the service activated but to be told I can't be helped because I'm not an ccount holder was news to me. Dstv come with solutions how can we sort out error messages effectively without being told that I'm not an account holder my husband who is the accint holder was not home so we couldnt use the services that we pay for simply because I'M NOT THE ACVIHNT HOLDER. Can skmekne please teach zama some manners her hanging up on me was rude and she can also do with some customer service course he was was just disgustingly rude