Bad service with regards to changing payment date

I called changing my payment date on the 8th of May 2023. I called the following day to verify if my account has been changed and I was told it was. I was even offered a new package. Today I woke up to my tv subscription being off and that time I was assured that it won’t go off, I called and was told about a pro rata amount. I spoke to three people spending my own airtime, I was shocked that it wasn’t communicated before but I went ahead and paid it, now my tv is still off. I was told to pay at pep or Shoprite and I paid at pep. How many times should I spend my airtime on you ? I called to ask why is it not reflecting, was told the system might be off yet on WhatsApp the amount is reflecting

How do you assist people? Where is your courtesy? I am highly disappointed at the service you give whereas I pay for your service every month

You fail to meet a communicated obligation, I even spoke to some manager but I am still not happy with the service