Bad service with Price Lock Package

<p>I have had a DSTV subscription for over 10 years and I switched to a price lock package 2 years ago that costs me R799 per month. This subscription has not expired (24 months) and I app**** for a new price lock (R949) per month. Kens Radio the local installer did the installation yesterday morning but informed me that they cannot get the old subscription cancelled and the 3rd decoder activated until the old subscription is cancelled, and the problem was escalated.</p> <p>I also phoned and DSTV and they told me the problem was escalated. I requested to speak to a supervisor and that was not possible but I was told that a supervisor would phone me back. This never happened.</p> <p>I spoke to Renata and ref: ********** 0-i64.</p> <p>I need to activate the 3rd decoder that I have and this is also not possible. I am now paying 2 subscriptions and my 3rd decoder does not work and I cannot get anyone to sort the problem out.</p> <p>There is not even a number that can be given to me. Absolute appalling service.</p> <p>I am at my cell all the time and need a plan to be made ASAP, and I am not going to pay the extra money for a service I am not using.</p> <p> </p>