SH
Shabir H
1 reviews | Active since Sept 2010
02 Feb 2015, 19:58
Bad service with no resolution for a week
Multichoice replaced my decoder however they now claim they have no records of my smart card and cannot resolve my issues after several hours on the phone and various escalations. Almost a week has passed and still no solution. We need a competitor with better customer service.
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
02 Feb 2015, 21:05Hello shabir,
We tried to contact you with no success.
We will call you again tomorrow to get the information to access the account.
Please note that we will be investigating the matter, as soon as we get the information.
Please see below our other touch points:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Warm Regards
Palesa
We tried to contact you with no success.
We will call you again tomorrow to get the information to access the account.
Please note that we will be investigating the matter, as soon as we get the information.
Please see below our other touch points:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Warm Regards
Palesa
DStv (MultiChoice)'s reply02 Feb 2015, 21:05
Official
Hello shabir,
We tried to contact you with no success.
We will call you again tomorrow to get the information to access the account.
Please note that we will be investigating the matter, as soon as we get the information.
Please see below our other touch points:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Warm Regards
Palesa
We tried to contact you with no success.
We will call you again tomorrow to get the information to access the account.
Please note that we will be investigating the matter, as soon as we get the information.
Please see below our other touch points:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Warm Regards
Palesa