Bad service with my account

I made a payment on 6 of July and on the 8 of July my services were suspended i called customer service they asked me to email my proof of payment and stil didn't open my account had to go to a walk in centre and it only played for 2 days 2day i wake up its suspended again where wil i get the money to call them again or go to the center again its nt fair and then they expect you to rate them m really mad😤