Bad Service with Multichoice

I never thought i would ever write a nagetive review for Multichoice, and i wish i could rate a negative star, i mean you can't get simple things done, i have been waiting for +14 days for my refund, this month i was debited 3x my normal installment and i immediately called and addressed my issue, and arranged for reversal of the extra cash i was charged, now 14 days has passed, and nothing is in my account, i was recently on a phone call with your call center consultant that put me on hold until i ran out of airtime, this is frustrating, i need someone to call me immediately at ***, ID ***, i want my money please