Bad service with dstv..should've stayed with Toptv

I am a new dstv subscriber.during the past week I have had to call them every evening as I don't have access.nobody said anything about manual pmt.my debit order bank dtls were given to them.each agent at the call centre says something different.I have spoken to about 8 different people and no one could help.I last spoke to katlego today.she asked me to send my payment proof to her but I am still waiting for my service.this is unacceptable.I should've just stayed with Toptv as they never gave me such poor service.now dstv says I need to pay 704 when prior to this it was 604.I don't understand them.I asked for z manager but it seems they hide behind the phones.after I was put on hold for 5 mins I was coveniently told there are no managers around.I work in a call centre and know the talk.....what happens to all the days I am not getting access but have paid for this already.this is utter nonsense and complete lack of customer service.I really expected more out of dstv not such poor confused behaviour n service.....is this what I'm paying for?really...what a waste of time