Bad service which is expensive😠

I am not happy with the service we paying for that we getting from DSTV. I subscribed to add Disney+ about 2 or 3 months back, which is R79.00 a month if I’m not mistaken and today when I check my balance breakdown I realised that I am paying for something I haven’t even viewed because it’s not added on our subscription since day one. I called Multichoice and spoke to a lady named Siphokazi, which seemed to have no idea what she’s doing. 1st we had a signal problem and she told to contact an installer, but we sorted it out ourselves and 2nd I enquired about the Disney+ subscription and she told me that I can only view it on Explora Ultra decoder which no one ever explained to me but I have called an enquired before and went further to say it’s just R144 balance that I have on my account as I’ve just canceled as if that R144 fell from a tree… what kind of bad service are we getting from DSTV and the worse part is that it’s hell expensive. I’m not happy with the service and the person that was helping.