Bad service, unhappy customer.

Bad, experience. I went to DSTV Mondeor for assistance when my explora stopped working which was still under insurance i was advised they can't help me because the don't have stock I must go to randburg, that was in 2020/05/. I than requested they make my old Decoder work so I can watch TV which I still struggled to use at home as it was not working which started working a month or 2 later latter. My explorer was never exchanged, it is still sitting in my house.... What a sad reality. Today I decided to take all my explorer and decoder to Maponya, because it is not working. The gentleman was helpfull and my decoder is working but he advised me to call insurance for my explorer. I called them and they say they can't help instead can only help me apply for a new insurance.... At a time I went to DSTV my services were active but only now it is not active because it was pointless paying what does not work for me. Please assist me I need this explorer exchanged because I risked my life on level 4 lockdown and went to DSTV outlet but was never assisted.