1 reviews | Active since Jun 2015
Bad Service/Unallocated Payment
I deposited the money for my monthly subscription to a wrong account. I called the following day and spoke to the lady who said I needed to email to payments@multichoice and attached my proof of payment. I got a reply email with the ref no *** and the TAT 48hrs. its been past that time and know one has got back to me. I kept calling until I got to Tshepo Mcwane who was kind enough to assist, he gave me the TAT of 24hrs. but that too has passed. when I called on the 03/06/15 I got through to Tholakele who dropped the call on me and I got through to another lady who also did not know what she was doing. I then had to pay again for my service not to be suspended. until today no one has contacted me with regards to this matter. am so disappointed. <br> <br> Due to the long queue on your call Centre number and inconvenience and incompetence consultants which I previously spoke too. I want a full month subscription compensation and a resolution with 24hrs.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your missing payment has been allocated to your account and the billing on your account has been adjusted to reflect the correct amount due.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your missing payment has been allocated to your account and the billing on your account has been adjusted to reflect the correct amount due.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,