BAD Service:Two payments made service cut off

To whom it may concern,<br> <br> I have a subscription with Multi-choice DSTV I have been having this for more than a year now I have never had any problem with them until recently. I have made a stop order from my bank account to pay my fees every 26th of every month. On the 27th July I received a notification sms from my bank to let me know that funds have been sent to Multi-choice for my DSTV subscription and on the 28 my services where cut off. I logged in my Self Service discovered that am due and its said am due from January 2001. I called the call center and I was told that they didn't receive payment that's why they cut it off, I need to send proof of payment. I was unable to located it from my bank account so I made a manual payment and sent them that proof of payment and I received this case number ***. I called to tell them I did make another pay can they please reactivate my service I was asked to forward that proof of payment to Tania Sibeko I did and my services were up again. I checked the Self service the following day its still said I owe, I called again and I was assured they wont cut my feed ref no. for the call ***1. this morning my feed has been cut off. Help