Bad service turned Good

A big shout out to Dinesh Budoo who was so willing to assist me, he gave me knowledge and clear information on my account and all the DStv products and services. I'm so impressed. Especially after I had earlier spoken to Sive Sithole who did absolutely nothing to assist. My query was one of the simplest. I had made 2 payments over the weekend and it slipped my mind to call in on my payment date to downgrade to a cheaper package. Then as a result my services were disconnected today. Sive told me that I had to pay R223 to reconnect and remain on the compact package for the whole month of which I explained that I needed my services to be active but not on the compact package. What I had paid was actually enough to cover me if I downgrade my services. No information, education was given to me on that call. Thank you soo much to Dinesh for making my day, we need more customer care agents like you, who understand the true meaning of customer care