Bad service through and through.....

Hi....i am sick and tired of this company, paid my subscription via my banking app like I normally do, only to find that my subscription gets disconnected on the month of January....I am being told that they can't track my payment they need a proof of payment. I sent them the proof I got connected then after a few days got disconnected I phoned they connected me again it's been a on going thing connected and getting disconnected and being told that they just need to allocate the payment to my account....I payed my subscription for this month I got disconnected this morning......I really fed up up with this bull**** company.....