Bad service this far

It saddens me to have to goes this route just to get assistance regarding my decoder installation. I received my decoder on Monday and made contact with the Multi Choice customer care and spoke to a lady who promised that she will be escalation my request to her supervisor so that a technician can call out to install my decoder like in yesterday. Upon arrival at home i found out that no one called out as promised by the consultant. I made it clear that someone will be at home and that it will be the only day of the week that he will be available. My request was taken lightly. Today i am still sitting with an uninstalled decoder. Month end is upon us and debits will go off left right and center for this uninstall decoder, but i had no joy in watching any channels from it as yet. This is and will be my last request, please get a technician to call out and install my decoder today as there will be someone at home.