Bad service!!! THEMBI AND LUTHEMBA

It is with regret I write this review due to the applauding service I have received from Multichoice. Since MULTICHOICE offered me the DSTV promo in September for the next 3 month I made a call on 5th September 2022 at 18:03. The upgrade was processed and they even advised that I could start on that day which I agreed to. That's when everything jus went south. It seems as if Multichoice hires *********** staff as I get a different story every time I call in. I've been given incorrect information by your agents and some jus don't seem to want to hear my story amd too lazy to fox the problem. I see why many people are leaving Multichoice and opting for other service providers. You are now telling me that I am in arrears and I'm told my promo ended on the 5th December. The agent I spoke to didn't advise me on this when I called in on 28 November 17:16. Go amd listen to the call. I was under the impression that I had until the 31 December 2022. Again I was not advised amd the agent jus processed the request and advised that I can pay R660. Now I'm told I owe around R250. I am not liable for that amount due to your agent's incompetence and processing that request. She **** to me. To me that is *****! I called in yesterday at 15:15 to enquire why Multichoice is charging me R790 as i requested a downgrade to DSTV compact. I spoke to Thembi who was not helpful at all as she claimed she couldn't pick up my information. She told me "There's nothing I can do you need to go to your nearest Multichoice branch for assistance"! Pathetic to say the least! Laziness at the highest degree! She promised to escalate the matter and that someone will call me back. Nobody has called back. I called back at 15:50 and spoke to Luthemba with reference 52111. Was promised a cal back as i requested to speak to someone senior and was told management went to a Christmas part. I then called back 20:01 and advised the gentleman i spoke to that I will pay R539 for the DSTV compact and that you people need to deal with the agent processed the request with the incorrect information on 28 November 2022. I requested a statement from September amd still haven't received it. You service is poor and this will probably be my last month with Multichoice. I'll move on to greener pastures like everyone else is doing.