Bad service that left me with bitter taste
I use to hear people complaining about bad service and experience from DStv, until i received the taste of the bad service and incompetency from DStv call center. in addition to that, i am expected to pay extra money for an error that was caused due to their employee incompetence or should i rather say lazyness.
i have called them more than 3 times for same thing that was never done. now I'm being charge extra fee . This is total unacceptable.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
19 Feb 2021, 18:31Hi Melato,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply19 Feb 2021, 18:31
Official
Hi Melato,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
's updateReviewer Update
23 Feb 2021, 10:16DStv bad services, and promises they never keep.. bad bad service
just few days ago, Friday the 19th Feb to be exact. i wrote a review complaining about bad service from DStv and the fact that my service was terminated and being charge extra fee.
however the cause of all the mishap was due to their employee incompetence and bad service.
on Saturday morning (20th), i received a call from a lady named Lerato, she apologized for the inconvenience and assured me that the service will be reconnected with immediate effect without any charges. and also my request to change the debit date, which i did on the 06th of January will be updated.
She also confirmed that i will not have to pay any extra charges, my debit will go as per the request effective 25 Feb with no charges.
this morning my service is terminated again, I received an sms stating i need to pay R628.24.
im now asking myself, was Lerato lying to me that i will not pay any charges as the mishap was their fault? or this confirms the issue of incompetence and non communication from the staff as to what is happening?
just few days ago, Friday the 19th Feb to be exact. i wrote a review complaining about bad service from DStv and the fact that my service was terminated and being charge extra fee.
however the cause of all the mishap was due to their employee incompetence and bad service.
on Saturday morning (20th), i received a call from a lady named Lerato, she apologized for the inconvenience and assured me that the service will be reconnected with immediate effect without any charges. and also my request to change the debit date, which i did on the 06th of January will be updated.
She also confirmed that i will not have to pay any extra charges, my debit will go as per the request effective 25 Feb with no charges.
this morning my service is terminated again, I received an sms stating i need to pay R628.24.
im now asking myself, was Lerato lying to me that i will not pay any charges as the mishap was their fault? or this confirms the issue of incompetence and non communication from the staff as to what is happening?
's update23 Feb 2021, 10:16
Reviewer Update
DStv bad services, and promises they never keep.. bad bad service
just few days ago, Friday the 19th Feb to be exact. i wrote a review complaining about bad service from DStv and the fact that my service was terminated and being charge extra fee.
however the cause of all the mishap was due to their employee incompetence and bad service.
on Saturday morning (20th), i received a call from a lady named Lerato, she apologized for the inconvenience and assured me that the service will be reconnected with immediate effect without any charges. and also my request to change the debit date, which i did on the 06th of January will be updated.
She also confirmed that i will not have to pay any extra charges, my debit will go as per the request effective 25 Feb with no charges.
this morning my service is terminated again, I received an sms stating i need to pay R628.24.
im now asking myself, was Lerato lying to me that i will not pay any charges as the mishap was their fault? or this confirms the issue of incompetence and non communication from the staff as to what is happening?
just few days ago, Friday the 19th Feb to be exact. i wrote a review complaining about bad service from DStv and the fact that my service was terminated and being charge extra fee.
however the cause of all the mishap was due to their employee incompetence and bad service.
on Saturday morning (20th), i received a call from a lady named Lerato, she apologized for the inconvenience and assured me that the service will be reconnected with immediate effect without any charges. and also my request to change the debit date, which i did on the 06th of January will be updated.
She also confirmed that i will not have to pay any extra charges, my debit will go as per the request effective 25 Feb with no charges.
this morning my service is terminated again, I received an sms stating i need to pay R628.24.
im now asking myself, was Lerato lying to me that i will not pay any charges as the mishap was their fault? or this confirms the issue of incompetence and non communication from the staff as to what is happening?