Bad service, terrible billing and poor communicati

I app**** for the special for R799/mnth for dstv explora. Was delivered to me on 4/1/2015 been on the phone everyday for hours to get my extraview and settings sorted. With the first deduction from my bank account R2030 was taken, struggled to find out why, got reference that i will get refund in 7days, after that i called in to enquire why i still didn't receive my money, the could not find the reference or the person i spoke to. Logged a new call, after 4 days money paid in but still it was the wrong amount, this means i paid double subscription in one month. They told me that i have to sign up for debit order, and this was the main reason that i didnt have a debit order for multichoice. Always issues with the billing!!! I am so dissapointed and i will spread my feeling about this every where i can.