Bad service so far to a new customer

I signed up on the 14th for Explora with Pricelock. the Lady advised I need to send some documents to the credit department . this was done lunch time on the 15th. email I received said i will have feedback within 2 days. until today, no feedback. i sent an email on the 20th to credit query email, that email said i will have response within 1 day, yet again, no response. so far 6 business days and yet to receive any feedback if all is in order. when i signed up i was also told delivery will be within 5-7 w/days. now today is day 7, no update, no indication if and when i can expect delivery of the explora with pricelock. communication and customer service is clearly lacking and not a concern to DSTV. because to keep a customer in the dark like this is a disgrace. i am at the point to proceed to cancel everything as i am busy and can not sit around and wait for one day that i get a call that i need to rush home to accept my delivery. i have made sure i am available to accept delivery these last 5-7 days, but i have to work and can not continue to wait around. so either delivery takes place within the next 24 hours, all i will need to cancel.