Bad service / signal

On Saturday morning around 12h00 I lost 50% of my premium channels. I have read the other reports and the response is the same from Multichoice, please accept our apologies and restart your decoder and the error has been solved<br> <br> I understand that technical queries do slip in from time to time but as a world class supplier of entertainment Multichoice should have contingency plans in place to prevent this from happening<br> <br> I would like to know what is Multichoice's contingency plan or prevent it from happening again?<br> <br> As Multichoice is the sole provider of superrugby in SA we as customers don't have an option of choosing our service provider for certain services...We really pay high premiums for service and that's what we expect.<br> <br> To make things worse nor the multichoice landline nor the mobile nr for multichoice was working when I wanted to find out what was wrong but it just gave me an engaged ringtone. Really unacceptable service<br> <br> Really disappointed customer<br>