Bad service, rude consultants, paying for a something that you do not get

I have a couple of issues with DSTV.

First of all I am paying for a service I am not recieving.

I took out the DSTV insurance for my decoder. The first decoder's hard drive went ******* and they replaced it with a refurbished one. We are currently on our 3rd decoder and this one has exactly the same problem.

Secondly when I phoned DSTV today the lady kept me waiting for almost 10 minutes and when I asked her to call me back, she hung up on me. I am still waiting for her to call me back.

Lastly the monthly payment changes without them informing you.

I am at the stage where I am going to cancel my subscription with them.