Bad service, Rude consultant

I have been experiencing poor service and complained about the pricing that was fluctuating on my account every day I asked to be contacted in regards to this, no1 did I took my lunch hour to go straight into their offices and use my money too, still nothing Today I spent 4hours in there just to be assisted, I came back home my extra view tv is still not connected, And this issue I reported 1st on the 21st of Jan They do not have sense of urgency, they look at you as if you crazy