NC
Natalie C
1 reviews | Active since Jan 2014
22 Oct 2020, 18:38
Bad service -- Ripping consumers off
After successful downgrading my package before the required date via the online Dstv now app. Dstv has conveniently disconnected me and now expect me to pay the old package fee to have viewing access. I'm very dissatisfied with service received and not sure why I did not just cancel my total dstv service. Now I must wait 48 hours for a technician to get back to me
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
22 Oct 2020, 18:54Hi Natalie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply22 Oct 2020, 18:54
Official
Hi Natalie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
NC
Natalie C's updateReviewer Update
22 Oct 2020, 20:11Cynthia assisted in resolving my complaint in a professional manner and provided constant feedback. I'm happy with Dstv's follow up in resolving my complaint within minutes of complaint being logged.
NC
Natalie C's update22 Oct 2020, 20:11
Reviewer Update
Cynthia assisted in resolving my complaint in a professional manner and provided constant feedback. I'm happy with Dstv's follow up in resolving my complaint within minutes of complaint being logged.