Bad service, Reconnection payment
<p>I paid my account on this day with this amount:</p> <p>2016-03-25 01:19:18 Am Payments R500 then my account was reconnect then was switched off again on 22 of April 2016 i paid agian 400 on the 30th of april 2016 it was connected and today i got this sms DStv: We've suspended your services as we've not received a payment. Please pay R430.47 & we'll reconnect you immediately (use ***8 as ref). Just make sure your decoder is switched on so we can send the reconnect signal. Dial *120*68584# for where to pay. it was disconnected. Called in the call center they telling me am paying way before my payment day which is the 8th of each month. </p>
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DStv (MultiChoice)'s replyOfficial
14 May 2016, 13:00Dear Xolani
We sorry to hear that you missing out on your favourite entertainment, rain does affect DStv satellite signal sometimes and interrupt viewing.
Given certain weather cir***stances there is a chance your viewing may be interrupted by a passing drizzle or serious thunderstorm. This can even take place when it’s sunny in South Africa but raining in another part of the world where we're receiving the satellite signal from. As soon as the weather clears up, you can enjoy your favourite entertainment again. It is why you were advised to wait for the weather to clear up first.
Further you should not experience signal loss or break up of the video during normal rain or on an ongoing basis. If you do, it is then we recommend you contact one of our accredited installers to check your installation. With that being said we have escalated your enquiry to the relevant department for further assistance. They will contact you directly with your concerns.
Thank you for taking your time to contact us.
Regards
Elna
DStv (MultiChoice)'s reply14 May 2016, 13:00
Official
Dear Xolani
We sorry to hear that you missing out on your favourite entertainment, rain does affect DStv satellite signal sometimes and interrupt viewing.
Given certain weather cir***stances there is a chance your viewing may be interrupted by a passing drizzle or serious thunderstorm. This can even take place when it’s sunny in South Africa but raining in another part of the world where we're receiving the satellite signal from. As soon as the weather clears up, you can enjoy your favourite entertainment again. It is why you were advised to wait for the weather to clear up first.
Further you should not experience signal loss or break up of the video during normal rain or on an ongoing basis. If you do, it is then we recommend you contact one of our accredited installers to check your installation. With that being said we have escalated your enquiry to the relevant department for further assistance. They will contact you directly with your concerns.
Thank you for taking your time to contact us.
Regards
Elna