Bad service recieved from DSTV

I am highly disappointed in the service i got from DSTV, last week I made 2 different payments and I got the balances from DSTV WhatsApp. On the 24th I payed and also again on the 25th I payed again. Now today on the 4th of September 2025 my decoder has been suspended. I have been calling the whole of last week. Trying to get my issue resolved one of the consultant told me that there is nothing they can do amd that their DSTV WhatsApp is not always accurate and I must just pay the remaining money and they will activate.i then asked her to transfer me to someone superior than her ,that lady out me on hold for over 15minutes till the line got cut. Did not even bother to call me back. Called again he same day ,the other consultant said she will call me after her lunch break how rude was that. I've sent countless emails with no proper response on the easy forward with my issue. It is so frustrating that every month I have to deal with them and forever fighting with their ridiculous amount of monies I pay them. They even play repeats . I am disappointed in them . Not sure of I still want to continue with them. They are the worst and the customer centre is also worse