bad service received from DSTV

I paid my account in full 0n the 20th September 2024, 5 days before payment date and on the 26 September 2024 DSTV decided to disconnect my account citing the reason that their finance department couldn't trace my payment and i have provided them with a proof of payment. i called them and spend over an hour explaining that i have paid it was reconnected on the same day, but this was every week problem because every week i was disconnected and i had to call them explaining, even today the 19 October they disconnected me and they are insisting that i must pay reconnection fee. I called DSTV on the following dates: 26/09/2024 for 37 minutes 01/10/2024 for 16 minutes 06/10/2024 for 37 minutes 10/10/2024 for 18 minutes 15/10/2024 for 24 minutes 19/10/2024 for 1 hour and 5 minutes Because i was desperation i had to pay two subscription for one month