Bad service, query/ ref not resolved #INC-***

I have been having a query for almost a month now Ref #INC-***. I keep being taken from pillar to post, no person ever reads and comes back to post. I have contacted dstv via twitter their chats, still yo date. No help or resolution here is my problem "Here is my query i woke up one day right? Saw disney plus on my account, i had no clue as to why as i had never signed up for it right? Then naturally i contacted u guys to say hey, i don't know what this is about, remove it(right, i am now panicked, is my account hacked?) then as per the screenshots sent, your dstv people say to me via twitter dm , "sorry it is a system error, we will rectify, ok am like ok, this is like 14:00 hrs or soo. Then later same day 19 sept about 17:20 i get an email from dstv as per screenshot shown that i have infact received disney plus as a rewards for for free from 19 September to 19 dec.. Of course I'm like that's nice, i do WANT IT , then i contact yall and i say hey. The person who i asked why does my account have disney plus **** and said it's a system error, obviously it's not, i received an email that says it's my reward for Disney plus from dstv for free for 3 months from 19 sept to Dec 19 CAN I HAVE IT AND WANT IT. Soo the issue now is that Your people messed my account due to mis information from dstv twitter dm people soo now i want it fixed. I want my account added with disney promos for 90 days (19 sept to 19 dec as per email) and not these charges. i'm seeing R27. 99 the email said nothing about a discount, it said "on us, meaning for free" i am able to watch Disney now but it says that it will expire in 24 days? Why? It is supposed to be 90 days. That's my over all query. This is an explanation on how my problem started and how i have #INC-*** ref as a query. How it started. I didn't "forfeit" anything by choice or cancel by user nje, i did all this because of misinfo i got from the your dstv people. it was due to your ill informed colleagues from dstv that fed me wrong info.I do now have my reward for disney as i am able to watch it but says it expires in now 24 days (started 19 sept soo my query is why is it 24 days and not 90 days? My reward said 3 months also, on my account i do not see the disney promo discounts added, why not?) that's my query now, also the calculations on my account males no sense, i don't know which calculator or system you guys use but, it makes zero sense. See screenshots of Disney today below"