BAD SERVICE PRICELOCK DEPARTMENT

I do not even want to give a rating!!! I called the Pricelock department 3 weeks ago. Spoke to Lesley there. I informed him i'm interested in pricelock but i want to stay on Compact plus he insure me i will stay om compact plus. After 3 day's i received the new decoder from the couriers. Just to see it is only for the normal compact description i called them and informed them this is wrong after hundred rands of airtime calling them a person called me back and said it is no problem i just need to call in after the installation then they will upgrade me to compact plus. What a joke i needed to wait days for them to activate the new package there was a problem with their system. Now it is installed and no one can help me to upgrade my package, i need to speak to the price lock department all of a sudden. No answer phones is just ringing left 100 messages. No feedbac****!!! Still on the wrong package!!!! It is long weekend now , now me as the client need to wait after all the public holiday's!!!! POOR SERVICE FROM DSTV AND PRICELOCK. CAN A MANAGER CALL ME ONE THAT CAN HELP AND ASSIST ME PLEASE. I'M PAYING FOR A SERVICE , BUT THERE IS NO SERVICE. tHIS IS LESLEY'S MISTAKE GO AND LISTEN TO THE RECORDINGS BETWEEN ME AND HIM!!!!!Can someone please help me fix this mess. Bad bad bad service from Lesley from pricelock and dstv customer service. I need it sorted by tomorrow.