bad service poor

On the 29/02/16 I made a payment of R350 via EFT as I usual do, 11/03/16 my account was suspended due to non payment. I called the call centre they requested a proof of payment which I need emailed then on 12/0316 they emailed me back acknowledging of my matter and promised to respond with 24hrs. I believe Carol Mabaso was appointed to deal with my matter, while she was busy dealing with of which I doubt, I had to call everyday to have my account activated which was activated for only few hours. She called on 15/03/16 I couldn't answer the Phone by that time. We exchanged emails asking her to call me anytime, she rep**** that she out of office but since then there's nothing communicated. I've sent count less emails to every appropriate multichoice divisions demanding clarity regarding this matter with no success. I'll rate your service satisfaction /5 regarding this matter.