MG
Matthys G
1 reviews | Active since Mar 2016
04 Jan 2025, 15:39
Bad Service & *********** phone assistance
Since DSTV changed their app (system) it is only bad news. I could not switch between holiday home and primary decoder. Every time, I have to phone them and the following happened: -I had to cancel my debit order with them since they don't know how to use it - They billed me double for two decoders that they switched on without my permission - They downgraded my package without informing me. I did not ask for it. It took about 2 hours to fix it - They cut my services while they told me they would tend to my account I have been with DSTV a long time. Probably 20 years and this is the thanks I am getting. I don't want it anymore!!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
04 Jan 2025, 17:52Hi Matthys,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply04 Jan 2025, 17:52
Official
Hi Matthys,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
MG
Matthys G's updateReviewer Update
09 Jan 2025, 10:38On 04 Jan I received the reply to my Review.
" We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need"
Today is 09 Jan. No Response!!!
The following is from the internet
12 Nov 2024 — MultiChoice's loss for the six-month reporting period increased to R1.8 billion, much worse than the previous period's loss of R911 million.
12 Nov 2024 — MultiChoice's subscribers reduced by 800 000, while profit dwindled by close to R7 billion, the company reveals.
No wonder!!! No service!!!
" We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need"
Today is 09 Jan. No Response!!!
The following is from the internet
12 Nov 2024 — MultiChoice's loss for the six-month reporting period increased to R1.8 billion, much worse than the previous period's loss of R911 million.
12 Nov 2024 — MultiChoice's subscribers reduced by 800 000, while profit dwindled by close to R7 billion, the company reveals.
No wonder!!! No service!!!
MG
Matthys G's update09 Jan 2025, 10:38
Reviewer Update
On 04 Jan I received the reply to my Review.
" We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need"
Today is 09 Jan. No Response!!!
The following is from the internet
12 Nov 2024 — MultiChoice's loss for the six-month reporting period increased to R1.8 billion, much worse than the previous period's loss of R911 million.
12 Nov 2024 — MultiChoice's subscribers reduced by 800 000, while profit dwindled by close to R7 billion, the company reveals.
No wonder!!! No service!!!
" We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need"
Today is 09 Jan. No Response!!!
The following is from the internet
12 Nov 2024 — MultiChoice's loss for the six-month reporting period increased to R1.8 billion, much worse than the previous period's loss of R911 million.
12 Nov 2024 — MultiChoice's subscribers reduced by 800 000, while profit dwindled by close to R7 billion, the company reveals.
No wonder!!! No service!!!