Bad service overall from service provider!

Hallo<br> I have transferred my decoders on my fiance's name on the 2015-5-13. Multichoice (MC) gave as a new contract/customer number which is ***6. Since then we tried to paid the account at ABSA bank. ABSA cant pick-up the number on there syste. Now we have to pay it at Spar, Checkers or P&P. I raised the problem with MC and ABSA. Still no joy.<br> <br> We also requested the MC monthly magazine and our statements via email and post, but still havn't received a thing. We do not know what is going on our account. Can it be so difficult to execute a normal request like this???.<br> <br> We have extra view but on the decoder it display that the decoders are not connected. I'm an installer myself since 2007. <br> I app**** for accreditation. I was phone and explained that MC have problems withe their system or something like that but they still will help me. Some months along the line and I received no help that I was promissed. So difficult??<br> <br> Why do we have to pay so much a month for services like this and whatch programs over and over. I just saw a serious got repeated that I watched earlier this year!<br> <br> Hope sombody will come to the party with some positive answers and HELP<br> <br> Nico