Bad service once again

I have after 2 years decided to join DSTV again and withing a few days my service is suspended for NON PAYMENT

On the day of installation I was told I had until the 24th Feb 2019 to pay and when I connect my account again online it said 24 days to pay so I did not worry about it.

Today I get suspended for non payment yet the online account says due 27 February 2019.

Am I missing something or is it just DSTV accounts department stuffing up once again which will cause me to once again discontinue my service.

I have now sent 3 emails with no response and I do not have airtime to waste sitting in queue for 20 mins.