1 reviews | Active since Jan 2012
BAD SERVICE ON EXPLORER AND EXTRA VIEW
I have taken out the device payment plan option to get the explorer which turned out to be the worst mistake ever. Since connecting inhave had endless problems with DSTV overbilling and then also now they cannot link my extra view as i am on the device payment plan.<br> <br> I have called in numerous times with no success, each time being told that they need to escalate as their systems are failing them. How can you launch a product and not have the correct systems to resolve your own issues.<br> <br> I would rather they take back their device and put me back to my old device as that worked. I was told that i would get a manager Mandla to call me back before 11 pm. I wont hold my breath as i have waited for people to call me back the entire week
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant and your Explora has been successfully linked and activated on extra view on your billing explained.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant and your Explora has been successfully linked and activated on extra view on your billing explained.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert