1 reviews | Active since Jul 2015
Bad service on account billing, exceeding SLA
I have experienced bad service ever in my lifetime, since I started my relationship with Multichoice from 1997. I have been unfairly debited R2950.00 for two decoders, which are on full channels, after requesting an upgrade on one of them on the 09/07. I have unsuccesfully been taken from pillar to post in order to get refund due to incorrect billing as it was supposed to be R1800.00 instead of R2950.00. After guarantee by Nomvelo Sithole(22/07) that I will be refunded, that has not happened to date. There has not been assistance from Supervisors(Lebohang Maboye{21/07}, Zoleka Bokwe{28/07})to intervene regarding the refund. After more than 15 years since M-net decoders, this is how I'm being appreciated for being your loyal customer, with two decoders in your books with my name. I am shocked and concerned if you check the customer survey/feedback you receive ata the end of each call made to Multichoice. I look forward to a response alternatively, will continue logging this complaint until it is resolved.
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided telephonically or by written correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided telephonically or by written correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert