Bad service of dstv no wonder people are leaving

Good Morning

I have contacted your call centre three times and explained that my payment was made on the incorrect customer number as I saw my dstv was off after I paid it on the 30th of September 2021. The message I received said I should pay R505 and I paid R506. Then the first consultant indicated that she needed assistance but they can just switch the payment to my account. She indicated that I should send proof of payment and a copy of my identity document which I did send but the call went off. The second person I spoke to said I should hold on as she also needed assistance and I held on for 42 minutes where I later was forced to drop the call. The third person assisted me very well as she could hear I was in distress and actually activated my line immediately.

Below is the email I sent with the proof of payment and I made an extra payment of R50 the very same day on the 4th of October as the first person indicated that I needed to pay an activation fee.

My line has now again been cut and I am furious.

Please sort this out as soon as possible.

Coorect customer number ***3

Regards

Deidre O'Connor Connor Pest Control Service Pty Ltd +*** +*** *** www.connorpestcontrolservice.co.za