Bad Service now no service

In June this year my DSTV dual view service stopped working one day when I got home from work. I called the DSTV Multichoice call centre 4 times at a stage staying on the phone for up to 90 minutes while the call centre agent asked me to run around unplugging, plugging cables and changing settings. This didn't resolve the issue. About 3 weekends ago I went to Multichoice in Randburg with both decoders and the issue was resolved in 10 minutes with a setting on Multichoice's systems removing and adding the secondary decoder to my account. <br> I didn't have dual view or PVR for 3 months so I decided not to pay for the service. My account has now been deactivated / suspended but no one bothered to call me or listen to my frustrations. I suppose you must just pay even if it is for no service or poor service at that.