Bad service not what I expected

3 months ago I called multi choice to down grade my contract. I was told to call after the debit order went through. I did call and was told the account was downgraded and I will pay R129. I called again and this was confirmed. From I got the message I started to call them, however the debit order went through, I kept on calling the last person I spoke to was Karabo. I was very impressed with him but you will never know how disappointed I am as a week and a halve ago that I spoke to him none of my emails was answered and no feedback given. So I am telling you I will reverse the debit order tomorrow and multi choice can now cancel DStv and do not debit my account again as I will keep on reversing the debit order. If you do not want to speak to me I will not pay you as R129 and R274 is a big difference