Bad service not telling clients the truth, advertising false information

Good day

I have been having an ongoing issues with DStv for years now and I need someone to take me serious and assist me, earlier in April 2024, I received a call from one of your agents selling me a unlimited wifi package for R499, only after installation was done i was then told that it was not the package signed up for, i called immediately to cancel the whole thing as i cannot afford to pay R800 per month for DStv, they debit my account twice and every time I call am told the supervisor will contact me, ladt week on Tuesday i called in and spoke to a lady who told me that i was going to be called by a supervisor and the matter has been resolved, the guys were going to come to my house to un install the whole package, i was told that I will pay R180 for cancel and a service fee, since then I have never heard from DStv, as I speak my service is disconnected, I called in today and spoke with a different consultant who told me that I must pay a cancelation fee, since all your calls are recored. Can you listen to all the conversations and calls. I need assistance on this ASAP