BAD SERVICE /NON REFUND MULTICHOICE

<p> </p> <p>I purchase a std decoder at your outlet in early nov , and paid cash at the time , I returned it a day later and I could not be reimbursed cos the lady had <br />No cash on hand , so I said it was fyn to credit the dstv acc .</p> <p> </p> <p>On the 17/11/16r we decided we will take the Explora , we had problems installing it and when we called the call center we was advised we needed some cable <br />Which the staff at multichoice never advise at the time of purchase ..We where relocatiing to jhb and did not want to install it in Durban and have a problem in Jhb, so we deceide to return it and sort out in jhb .</p> <p>We returned to the outlet and did the necessary , NONDUMISO dealt with it was unable to do the refund she battled and so Ronell came to her aid <br />We was then told it will take 7 to 10 days for the refund which was fine at the time .</p> <p>Since the 18/11 to date I have not received the refund ,I called many times to their</p> <p>offices / call center and was told the acc was creidtiedas far as they could see .</p> <p>I left many messages with for the lady lronell at the umhlanga office to call me and that was never done .<br />I spoke to about 5 diff agents who advised that the credit was done and the money was in the acc then to find out it was in the dsvt acc, which I requested be transferred into the bank acc as indicated to Ronell , to date this is not done</p> <p>Ronell retuned my call 14/12 and said she was sorting it out and to date has not bothered to return my call with the outcome <br />I am the 1 running around calling and mailing but to no avail</p> <p>I have not had my dstv installed because of the incompetant staff staff that cannot follow proper procedure , their journal processing is your internal issues and not myne .I sent 2 mails to the manager of the Umhanga office as well as mailed her she to date has also not respnded ( Eugenia Shangase )</p> <p><br />We have been left without viewing for a month </p> <p><br /> I suggest dstv give me a 3 month full package for free for the in-convenience caused</p> <p>service at DSTV is shocking , and unbelievable </p>