bad service, no wonder why multichoice is losing customers

DSTV is a ****, and they take their customers for granted, i usually pay my subscription on the 15th every month, i paid my dstv subscription on the 16th in the morning and subscription was active by then, but then in the afternoon they disconnected my dstv after they received the subscription, and they even added the connection fee on my subscription, to my Suprise i was disconnected what the insult, how can you add the connection fee while the dstv is not disconnected and after receiving my money they disconnected me